Customer Success Manager - SMB BR (Fully Remote)

• Simetrik is a leading financial operations control platform in Latin America.
• Backed by Goldman Sachs, Tiger Global, and Mastercard.
• Serves over 160 clients like Mercado Libre and Rappi in 50+ countries.

Key Responsibilities:

• Own the customer journey for a portfolio of Mid Market accounts.
• Build relationships with senior stakeholders and drive structured governance.
• Detect and mitigate risk early through health indicators and adoption signals.

What Makes You a Strong Fit:

• Strong commercial acumen with understanding of renewals and expansion strategy.
• Analytical and data-driven mindset, able to translate product usage into ROI narratives.
• High operational discipline with structured governance and consistent CRM hygiene.
• Competitive salaries and entrepreneurial culture.
• 100% remote work from anywhere.
• $500 USD yearly learning budget.

Simetrik

Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.