Customer Success Manager, Site Research (Fully Remote)

• Build and manage relationships with healthcare and clinical research organizations.
• Oversee the full post-sales journey from onboarding to renewal.

Key Responsibilities:

• Develop strategic account plans and conduct business reviews.
• Drive product adoption and address usage barriers.
• Manage renewals and identify expansion opportunities.

Requirements:

• 3+ years in Customer Success, Account Management, or clinical research technology.
• Strong communication, problem-solving, and data-driven skills.

Partner Company

This partner company provides innovative clinical trial management technology for healthcare and clinical research organizations. They foster a collaborative, inclusive, and technology-driven culture with multidisciplinary teams.