Customer Success Manager – SimpliGov LLC | Remote (US)

Customer Success Manager - SimpliGov LLC | Remote (US)

SimpliGov is seeking a Customer Success Manager (CSM) to manage a portfolio of government accounts, ensuring customer satisfaction, retention, and expansion. This full-time, remote role offers a base salary starting at $100,000/year plus bonus and benefits .

The successful candidate will act as a trusted partner to government clients, driving adoption of SimpliGov's workflow automation solutions, fostering executive relationships, and aligning customer needs with innovation and delivery.

• Job Title: Customer Success Manager
• Location: Remote (US-based)
• Pay: From $100,000/year + bonus + benefits
• Job Type: Full-Time
• Contract Type: Permanent
• Reports To: Chief Customer Officer
• Team: Customer Success

About SimpliGov

SimpliGov is a government forms and workflow automation platform helping agencies modernize processes, eliminate paper, and serve constituents better. With proven results across 100+ agencies, SimpliGov combines modern technology with a human touch, offering no-code tools, fast support, and scalable solutions.

• Own and manage a portfolio of accounts across project, program, and leadership levels
• Drive adoption through success plans, relationship building, and performance insights
• Maintain customer documentation and account records

Data, Insights & Reporting

• Track utilization and adoption metrics, highlighting risks and trends
• Prepare dashboards, meeting summaries, and QBR/EBR materials
• Gather and organize customer feedback for internal teams

Retention & Expansion

• Demonstrate value by showcasing program outcomes
• Conduct Strategic/Executive Business Reviews
• Identify expansion opportunities and collaborate with Sales

Cross-Functional Coordination

• Partner with Product, Support, and Professional Services teams
• Document product issues and enhancement requests
• Facilitate training sessions, webinars, and resources
• Maintain up-to-date knowledge of SimpliGov features
• Guide customers toward best practices

Candidate Requirements

• 5+ years of client-facing experience in customer success, account management, or consulting
• Strong background with government/public sector clients
• Proven ability to influence senior stakeholders and present strategic recommendations
• Experience with SaaS/cloud-based applications and digital transformation programs
• Excellent communication, presentation, and interpersonal skills
• Highly organized, detail-oriented, and proactive in fast-paced environments
• Track record of managing complex, multi-stakeholder initiatives
• Passion for public service and improving citizen experiences through technology

Preferred:

• Experience creating adoption/success plans with measurable outcomes
• Skilled in developing product use cases and guiding best practices
• Eagerness to grow into Senior/Enterprise CSM or leadership roles
• Competitive salary (from $100,000/year + bonus)
• Medical, dental, and vision insurance (employer contributions for employees and dependents)
• Company-sponsored life, short-term, and long-term disability insurance
• 11 paid holidays + flexible time off
• 401(k) plan with 4% employer match
• Monthly home office stipend
• Monthly wellness stipend