About Scriptly Scriptly is a modern, cloud-based pharmacy management system (PMS) that helps pharmacies
streamline operations, reduce costs, and improve patient care. Our all-in-one platform serves
specialty pharmacies, mail-order pharmacies, multi-store operations, and emerging pharmacy
We are revolutionizing pharmacy technology with intuitive workflows, powerful
integrations, and a commitment to customer success.
The Customer Success Manager (CSM) is responsible for building and maintaining strong
relationships with Scriptly’s pharmacy customers, ensuring they achieve maximum value from
our platform. This role serves as the primary point of contact for assigned accounts, driving
product adoption, customer satisfaction, and long-term retention.
a passion for helping customers succeed, and can effectively communicate complex technical
Support teams to advocate for customer needs and contribute to Scriptly’s growth.
Own the customer relationship for a portfolio of pharmacy accounts, serving as their
Lead customer onboarding and implementation, ensuring smooth transitions and rapid
Conduct regular business reviews and check-ins to assess customer health, identify
Drive product adoption by training customers on new features and best practices for
using the Scriptly platform
• Monitor customer usage metrics and health scores to identify at-risk accounts and
accounts
• Advocate for customer needs by gathering feedback and working with Product teams to
Develop and maintain customer success documentation, playbooks, and training
materials
• Resolve escalated customer issues by coordinating with Support and Engineering teams
• Track and report on key customer success metrics including NPS, retention, and
Partner with Marketing to develop customer case studies, testimonials, and referral
3+ years of experience in Customer Success, Account Management, or a similar
customer-facing role
• Strong analytical skills with experience using data to drive decisions and identify trends
• Ability to manage multiple accounts and priorities simultaneously
• Self-motivated with excellent organizational and time-management skills
• Customer-centric mindset with a passion for helping clients succeed
• Comfort with technology and ability to quickly learn new software platforms
• Knowledge of pharmacy operations and workflows
Proficiency with project management tools such as Jira, Asana, Monday.platforms
Flexible remote/hybrid work environment
• Opportunity to make a direct impact in a fast-growing health-tech company
•
streamline operations, reduce costs, and improve patient care. Our all-in-one platform serves
specialty pharmacies, mail-order pharmacies, multi-store operations, and emerging pharmacy
We are revolutionizing pharmacy technology with intuitive workflows, powerful
integrations, and a commitment to customer success.
The Customer Success Manager (CSM) is responsible for building and maintaining strong
relationships with Scriptly’s pharmacy customers, ensuring they achieve maximum value from
our platform. This role serves as the primary point of contact for assigned accounts, driving
product adoption, customer satisfaction, and long-term retention.
a passion for helping customers succeed, and can effectively communicate complex technical
Support teams to advocate for customer needs and contribute to Scriptly’s growth.
Own the customer relationship for a portfolio of pharmacy accounts, serving as their
Lead customer onboarding and implementation, ensuring smooth transitions and rapid
Conduct regular business reviews and check-ins to assess customer health, identify
Drive product adoption by training customers on new features and best practices for
using the Scriptly platform
• Monitor customer usage metrics and health scores to identify at-risk accounts and
accounts
• Advocate for customer needs by gathering feedback and working with Product teams to
Develop and maintain customer success documentation, playbooks, and training
materials
• Resolve escalated customer issues by coordinating with Support and Engineering teams
• Track and report on key customer success metrics including NPS, retention, and
Partner with Marketing to develop customer case studies, testimonials, and referral
3+ years of experience in Customer Success, Account Management, or a similar
customer-facing role
• Strong analytical skills with experience using data to drive decisions and identify trends
• Ability to manage multiple accounts and priorities simultaneously
• Self-motivated with excellent organizational and time-management skills
• Customer-centric mindset with a passion for helping clients succeed
• Comfort with technology and ability to quickly learn new software platforms
• Knowledge of pharmacy operations and workflows
Proficiency with project management tools such as Jira, Asana, Monday.platforms
Flexible remote/hybrid work environment
• Opportunity to make a direct impact in a fast-growing health-tech company
•
Customer Success Manager (Schaumburg) in schaumburg at Unknown Company
This position is listed as full time and able to be worked remotely.