Customer Success Manager, Scale (Fully Remote)

• Drive customer outcomes by connecting product usage to merchant goals and addressing adoption gaps.
• Own retention and expansion, using AI tools to prioritize, intervene, and capture revenue opportunities.

Qualifications:

• Strong experience in customer success, account management, or sales, ideally with Shopify or eCommerce.
• Comfort with commercial conversations, data-driven prioritization, and AI tool adoption.

What We Offer:

• Medical, dental, and vision coverage, plus 401k and 20 days PTO.
• Paid parental leave, a birthday off, and a Give Back Day each year.
• A global, collaborative culture with results-driven focus and commitment to fair hiring.

Clearer.io

Clearer.io helps eCommerce brands gain clarity through AI-powered tools that connect to their existing stack, enriching catalogs and putting data to work so products get found and trusted. They are a global team with offices in Australia, the UK, Germany, Vietnam, and the US, backed by PSG Equity and Silversmith Capital Partners, serving thousands of merchants worldwide.