Customer Success Manager (CSM)If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.The Customer Success Manager (CSM) is a mid-level role focused on technical account management, customer onboarding, and long-term customer success. This position owns the end-to-end training experience for new customers—guiding them from initial onboarding through successful deployment and transition into ongoing support.The CSM serves as a trusted technical partner, delivering advanced software training, resolving deployment and usage challenges, and ensuring customers are effectively using WinCan's most advanced software solutions and workflows.
In addition to customer-facing responsibilities, this role supports internal capability-building by training junior service staff and actively participating in the service leads group.Note: We are looking for someone for the East Coast Area near Pittsburg with easy access to an airport:About WinCanWinCan is a global leader in sewer and drainage inspection software, trusted by municipalities, utilities, and service providers worldwide. Our solutions help customers collect, manage, and analyze inspection data to make informed infrastructure decisions. At WinCan, we combine powerful technology with hands-on expertise to ensure our customers succeed from day one—and continue to realize value long after implementation.Key ResponsibilitiesOwn technical account management for assigned customersManage and execute all customer trainings, with full accountability for successful outcomesDeliver software deployments and advanced workflow training, both remotely and onsiteServe as the primary point of contact for customers experiencing software or deployment issuesMaintain accurate and up-to-date training and deployment status in ZendeskMeet defined training timelines and milestone goals for each customer engagementCollaborate closely with Sales and Administrative teams on key accountsProvide user training in both virtual and in-person environmentsParticipate in the service leads group to support service strategy and continuous improvementTrain and mentor internal service team membersProvide direct support to WinCan's dealer channel as neededQualifications & SkillsExcellent written and verbal communication skillsStrong customer service mindset with a solutions-oriented, problem-solving approachExperience with or familiarity in CCTV inspection technologyAbility to work efficiently in a fast-paced, customer-facing environmentDemonstrated leadership, teamwork, and cross-functional collaboration skillsHighly organized with proven project and task planning capabilitiesDependable, self-motivated, and accountableAbility to quickly learn and adapt to new technologiesFamiliarity with both field and office use of CCTV inspection softwareAbility and willingness to travel to customer locations as requiredAre you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?IDEX is an Equal Opportunity Employer.
IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation.
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