Customer Success Manager

Customer Success ManagerFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.Location: Florida, RemoteFull-TimeRole SummaryWe're looking for a highly motivated Customer Success Manager. You will be tasked with enabling SMBs and professional businesses in North America to pay and get paid globally with Payoneer's fast, flexible, secure, and low-cost solutions.Your responsibilities will include working with our larger customers to co-build their growth strategy.

You will be working in a very dynamic, challenging and multidisciplinary environment, very close to Product, Marketing and Operations teams to successfully build and implement our Growth strategy in the region.The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment. Candidate should possess Account Management experience, as well as outstanding analytical and communicational skills. Project management and sales skills will be a must.What You'll DoOversee and manage current customers engagement and growth.

Play an active role in building long-term relationships with top and mid-tale customersIdentify business opportunities, build the go to market plan, develop solutions that match customers' needs and successfully implement the roadmapMaintain accurate and up-to-date customer data and engagement tracking in CRM systems.Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teamsBe analytical to better understand business performance and find the "diamonds". Ability to see the big picture, understand business key drivers and, how they relate to each other to drive profitable growth.Be entrepreneurial to develop what is needed to bring the opportunities onboardBuild business success stories and case studiesDrive events, below the line activities and represent Payoneer in industry forums to drive awarenessWhat We're Looking ForA Bachelor's degree, preferably in business+3 years of account management, business development or other relevant experienceExpertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impactsStrong written and verbal communication skillsAbility to present a business case to key stakeholdersData oriented, possesses a high level of attention to detail with strong analytical and business reasoning skillsRecord of accomplishment in meeting and exceeding business targetsAbility to make decisions in a changing environment, anticipate future needs and drive resultsHigh level of organization, focus, and ability to work under pressureIf this sounds like a business, a community, and a mission you want to be part of, apply today.We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.