Design and implement scalable customer success programs for onboarding, adoption, and renewal. Automate customer touch points through lifecycle emails, in-app guidance, and resource libraries. Build one-to-many engagement via webinars, office hours, community, and knowledge base. What we're looking for: 3+ years in customer-facing roles like Customer Success, TAM, Sales, or Support. Experience with scaled or digital success models using automation and data insights. Strong operational mindset and ability to design workflows and playbooks. About Chainguard: Chainguard secures the software supply chain with hardened open source builds. Backed by top investors and trusted by Fortune 500 companies. Remote-first culture with values focused on customer obsession and intentional action. Flexible time off and 18/12 weeks paid parental leave. 100% covered health, vision, and dental for you and dependents. Stock options with 10-year exercise window and remote work stipend. Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture. #J-18808-Ljbffr
Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.