Managing a team of Customer Success Managers remotely, the full-time Manager of Customer Success - Property will coach and support team members to enhance customer experiences and drive value for clients in the multifamily property management sector. Key responsibilities Manage, coach, and develop a team of Customer Success Managers, providing operational guidance and performance monitoring Support CSMs in building and executing Success Plans to achieve customer outcomes and mitigate risks Collaborate cross-functionally with sales, implementation, support, and product teams to ensure a cohesive customer experience Required qualifications 1-2 years of people management or team lead experience, with 5+ years in Customer Success Experience in the multifamily property industry, with a strong understanding of its dynamics and operational requirements Strong analytical, organizational, and problem-solving skills Ability to work cross-functionally and effectively collaborate to resolve issues Proven track record as a motivated coach in developing team performance
Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.