Managing a portfolio of families, the full-time Family Success Manager will oversee onboarding, engagement, and retention efforts in a remote capacity, ensuring families are supported and informed throughout their educational journey. Key responsibilities Develop and execute tailored engagement and retention plans for assigned families Own the onboarding experience, including orientations and Q&A sessions, to ensure a successful start for families Proactively monitor family health and intervene on issues related to learning logs, assessments, and attendance Required qualifications Prior experience in family/customer support or account management roles at scale Familiarity with K-12, homeschool, or virtual education environments is a plus Experience with CRM/support platforms such as HubSpot, Salesforce, or Zendesk is a plus Ability to handle a high volume of communication and meet service level agreements Access to necessary technology including a smartphone, high-speed internet, and a computer
Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.