Customer Success Manager

Customer Success ManagerWe're seeking a Customer Success Manager to support our client, a growing social-impact company. This is a hands-on role that combines customer success, partner management, e-commerce operations, and fulfillment coordination. The ideal candidate is highly organized, proactive, resourceful, and comfortable working across multiple areas of a growing business.

RemoteWhat You'll DoManage day-to-day orders and purchase orders with nonprofit, social enterprise, and other business partners.Track orders, troubleshoot issues, and follow up to keep everything moving on schedule.Respond to requests for pricing, product availability, and lead times.Maintain accurate order, partner, inventory, and customer information.Support partners and customers with questions and order-related needs.Maintain organized documentation and partner records.Respond to customer inquiries through email, phone, and support-ticket systems.Help resolve customer service issues and route sales opportunities to the appropriate team.Monitor inventory with fulfillment partners and help maintain appropriate stock levels.Coordinate shipments, purchase orders, and inventory-related issues.Ensure custom orders have accurate instructions and documentation.Provide hands-on support during busy periods to help ensure orders are packaged and shipped accurately and on time.Qualifications:At least 5+ years of partnership management experience3+ years of e-commerce experience3+ years of project management experienceSupply chain or fulfillment experienceExperience with e-commerce, CRM, order management, fulfillment, and productivity platformsCustomer Service Industry or related experience with social impact, nonprofit, or cause-based businesses preferredExcellent written and verbal communication skillsHighly organized and detail-orientedA natural problem-solver who enjoys finding solutionsComfortable juggling multiple priorities in a fast-moving environmentAble to quickly learn existing processes and systemsCollaborative and willing to jump in wherever neededIf you're an organized, hands-on customer success professional with a passion for making an impact and working with charitable causes, we'd love to hear from you!We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here.California applicants, please view our Privacy Notice here.You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients.

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