The RoleAs a Customer Success Manager at Unthread, you'll be shaping how customers built their workflows, onboard their teams, and start saving time with Unthread.Here's what you'll do:Serve as the primary point of contact for customers, ensuring a seamless onboarding and continued engagement.Develop deep product expertise to educate and empower customers in using our AI technology effectively.Proactively identify customer pain points and collaborate with product and engineering teams to drive solutions.Build strong relationships with key stakeholders, ensuring high retention and satisfaction rates.Monitor customer health metrics and implement strategies to enhance adoption and minimize churn.Advocate for customers internally, providing insights to influence feature development and improvements.Lead customer training sessions, webinars, and knowledge-sharing initiatives.Work closely with sales to identify upsell and expansion opportunities.What You BringWe're looking for someone who thrives on solving real-world challenges and taking ownership of complex problems. You'll do well here if:You have 4+ years of experience in a Customer Success, Account Management, or related role, ideally within a SaaS or AI-driven company.You have strong problem-solving skills and ability to translate technical concepts into customer-friendly solutions.You have excellent communication and relationship-building skills, with a customer-first mindset.You have a passion for AI, startups, and technology-driven innovation.You can thrive in a fast-paced, dynamic startup environment and wear multiple hats.You have humility and hustleBonus Points:Experience working with AI toolsBasic understanding of SQL or TypeScript (even if using AI-written code!)Work SetupWe operate in a hybrid environment that fosters both collaboration and flexibility. We gather in-office during the week with Fridays remote, plus flexibility when needed.
Our focus is delivering an outstanding product, no matter where you are.Perks & BenefitsCompetitive salary plus meaningful equity—you'll have a genuine stake in what we're building.Generous PTO and flexibility—we prioritize outcomes over the number of hours worked.Health, dental, and vision coverage—we take care of you and your loved ones.A chance to shape the future of support, in an industry that's long overdue for disruption.
Customer Success Manager in new york at Unknown Company
This position is listed as full time and able to be worked remotely.