Customer Success Manager

Customer Success ManagerAbout LNS: It is an exciting time to join LNS Research. We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking a Customer Success Manager to join our Sales department.We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growth initiatives. Our Customer Success Manager will own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes. You will:Be a core member of the Sales TeamWork closely with the different functional leaders at LNS ResearchPrimary ResponsibilitiesExecute a structured onboarding process for new advisory clients to ensure rapid time-to-valueOwn client retention outcomes and drive renewals in partnership with Industry PrincipalsClose defined add-on engagements including strategy days, event sponsorships, and speaking engagementsCollaborate with Industry Principals and the analyst team on account strategy and sales alignmentServe as the internal voice of the customer, channeling client feedback to the research and events teamCapture customer quotes, testimonials, and case studies for use in marketing and sales collateralRecruit customer speakers and drive industrial customer attendance at LNS flagship eventRequired Skills and CompetenciesStrong understanding of manufacturing and/or supply chain operations.Outstanding critical thinking and strategic planning skills.Positive, high-activity, team-based individual.Proven ability to recognize unspoken client needs and convert those insights to opportunitiesAbility to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.Proficiency with using AI tools in daily work executionStrong professional written, verbal, and presentation skills.Education and ExperienceProven customer success experience with the proven ability to drive renewal through engagementMinimum of 2-4 years experience in client-facing, account management, or customer success rolesPrior experience in an advisory, research, or professional services firm preferredExperience managing a defined book of business with retention accountabilityBachelor's degree requiredAlong with a flexible and supportive culture, we have some great benefits and perks for our employees:Medical, Dental & Vision coverageParticipation in company option planCompany Paid Life InsuranceShort- & Long-Term Disability coverage401(k) with Company MatchFlexible Spending AccountCompany Paid Tele-Heath ProgramFlexible PTO with 11 paid HolidaysEmployee Assistance ProgramEmployee Perks Discount ProgramFlexible and supportive working environmentThis is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require.

Compensation will be commensurate with experience.LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at: