Overview
QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you'll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.
Base pay range
$65,000.00/yr - $80,000.00/yr
Responsibilities
* Instructor Relationship Building: Regular check-ins during active semesters, post-semester success reviews and feedback collection, multi-semester instructor retention and satisfaction management, proactive support for course preparation and execution
* University Expansion & Growth: Campus relationship development with department heads, identification of new instructor prospects within existing universities, cross-departmental expansion (business, statistics, analytics programs), academic calendar alignment and semester planning
* Events & Community Building: On-campus visits and department presentations, instructor networking events and best practice sessions, academic conference presence and relationship building, customer advocacy and reference program management
* Strategic Account Development: Multi-course instructor portfolio management, department-level relationship building and expansion planning, university partnership development and maintenance, success story documentation and case study development
* Success Metrics Focus Areas: Multi-semester retention, department expansion, instructor satisfaction, new instructor acquisition, event engagement
Required Qualifications
* Bachelor's degree in Business, Education, or related field
* 3+ years of customer success or account management experience
* Strong presentation and relationship-building skills
* Experience with CRM systems and account planning
* Willingness to travel for on-campus visits (25-30%)
Preferred Qualifications
* Higher education or EdTech industry experience
* Understanding of academic calendars and university operations
* Event planning and marketing experience
* Previous territory management experience
Benefits
* Health, dental, and vision insurance
* Simple IRA plan with employer matching
* Generous paid time off and holidays
* Remote work environment with periodic team retreats
* Paid gym memberships to support health and wellness
* Opportunities to grow within a leading tech startup
Location: Birmingham, AL #J-18808-Ljbffr
QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you'll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.
Base pay range
$65,000.00/yr - $80,000.00/yr
Responsibilities
* Instructor Relationship Building: Regular check-ins during active semesters, post-semester success reviews and feedback collection, multi-semester instructor retention and satisfaction management, proactive support for course preparation and execution
* University Expansion & Growth: Campus relationship development with department heads, identification of new instructor prospects within existing universities, cross-departmental expansion (business, statistics, analytics programs), academic calendar alignment and semester planning
* Events & Community Building: On-campus visits and department presentations, instructor networking events and best practice sessions, academic conference presence and relationship building, customer advocacy and reference program management
* Strategic Account Development: Multi-course instructor portfolio management, department-level relationship building and expansion planning, university partnership development and maintenance, success story documentation and case study development
* Success Metrics Focus Areas: Multi-semester retention, department expansion, instructor satisfaction, new instructor acquisition, event engagement
Required Qualifications
* Bachelor's degree in Business, Education, or related field
* 3+ years of customer success or account management experience
* Strong presentation and relationship-building skills
* Experience with CRM systems and account planning
* Willingness to travel for on-campus visits (25-30%)
Preferred Qualifications
* Higher education or EdTech industry experience
* Understanding of academic calendars and university operations
* Event planning and marketing experience
* Previous territory management experience
Benefits
* Health, dental, and vision insurance
* Simple IRA plan with employer matching
* Generous paid time off and holidays
* Remote work environment with periodic team retreats
* Paid gym memberships to support health and wellness
* Opportunities to grow within a leading tech startup
Location: Birmingham, AL #J-18808-Ljbffr
Customer Success Manager in birmingham at Unknown Company
This position is listed as full time and able to be worked remotely.