We're So Glad You're Here!
At D2C, we're passionate about creating exceptional experiences, for our customers and our team. We're looking for a Customer Success Manager who loves building relationships, solving problems, and helping customers get the most out of the products they use.
This is a role for someone who enjoys wearing multiple hats, thrives in a fast-paced environment, and takes initiative. If you're energized by helping customers achieve meaningful outcomes while partnering cross-functionally to deliver an exceptional experience, we'd love to meet you.
What You'll Do
Own the Customer Journey
* Manage a portfolio of customer accounts from implementation through renewal.
* Serve as the primary point of contact for customer questions, requests, and ongoing account management.
* Build trusted relationships with key stakeholders and become a strategic partner to your customers.
* Lead onboarding, implementation, product training, and adoption efforts to ensure long-term success.
* Conduct regular customer check-ins, business reviews, and strategic planning conversations.
* Monitor customer health, engagement, and product utilization to proactively identify opportunities and risks.
* Develop success plans for at-risk customers and collaborate internally to improve outcomes.
Drive Retention & Growth
* Manage the end-to-end renewal process, including timelines, quotes, and customer communication.
* Partner with Sales and leadership on complex renewal conversations and negotiations.
Solve Problems & Advocate for Customers
* Troubleshoot customer questions and coordinate with internal teams to drive timely resolutions.
* Partner with Product, Support, Clinical, and other teams to advocate for customer needs.
* Own customer communication throughout escalations until issues are resolved.
Keep Things Running Smoothly
* Successfully manage multiple customer accounts with varying levels of complexity.
* Prioritize competing demands while maintaining responsiveness and organization.
* Identify opportunities to improve internal processes and the overall customer experience.
What We're Looking For
Required Qualifications
* Bilingual preferred
* Bachelor's degree or equivalent professional experience.
* 3+ years of experience in Customer Success, Account Management, Client Services, Customer Experience, or another customer-facing role.
* Experience managing multiple customer accounts simultaneously.
* Experience working within a CRM (HubSpot experience is a plus) .
* Excellent verbal and written communication skills.
* Comfortable leading customer meetings, presentations, and training sessions.
* Strong problem-solving, organizational, and prioritization skills.
* Comfortable learning new technology and troubleshooting customer issues.
You'll Thrive Here If You Are...
* A relationship builder who earns trust quickly.
* Highly organized and able to juggle multiple priorities.
* Proactive—you identify problems before they become issues.
* A collaborative teammate who enjoys working across departments.
* Curious, coachable, and committed to continuous improvement.
* Comfortable using customer data and insights to guide decisions.
* Someone who takes ownership and follows through.
Technology You'll Use
* HubSpot
* Microsoft Suite
* Notion
* MyClinic Healthcare Backoffice
What Success Looks Like
* Build trusted, long-term customer relationships.
* Drive successful onboarding and product adoption.
* Maintain a healthy, engaged customer portfolio.
* Consistently achieve strong customer retention and renewal outcomes.
* Balance multiple priorities while delivering an exceptional customer experience.
* Collaborate effectively across teams.
* Take ownership and continuously look for ways to improve.
Why You'll Love Working Here
* Competitive salary
* Hybrid work schedule with in-office collaboration every Tuesday and Thursday in our beautiful Scottsdale office
* Remote Summers— we go fully remote from June through September
* Comprehensive health, dental, and vision insurance
* Opportunity to make a meaningful impact at a growing, customer-focused company
* Collaborative, supportive team that values ownership, initiative, and continuous learning
* Career growth opportunities as we continue to scale
If you're passionate about helping customers succeed and want to join a team where your work truly makes an impact, we'd love to hear from you. #J-18808-Ljbffr
At D2C, we're passionate about creating exceptional experiences, for our customers and our team. We're looking for a Customer Success Manager who loves building relationships, solving problems, and helping customers get the most out of the products they use.
This is a role for someone who enjoys wearing multiple hats, thrives in a fast-paced environment, and takes initiative. If you're energized by helping customers achieve meaningful outcomes while partnering cross-functionally to deliver an exceptional experience, we'd love to meet you.
What You'll Do
Own the Customer Journey
* Manage a portfolio of customer accounts from implementation through renewal.
* Serve as the primary point of contact for customer questions, requests, and ongoing account management.
* Build trusted relationships with key stakeholders and become a strategic partner to your customers.
* Lead onboarding, implementation, product training, and adoption efforts to ensure long-term success.
* Conduct regular customer check-ins, business reviews, and strategic planning conversations.
* Monitor customer health, engagement, and product utilization to proactively identify opportunities and risks.
* Develop success plans for at-risk customers and collaborate internally to improve outcomes.
Drive Retention & Growth
* Manage the end-to-end renewal process, including timelines, quotes, and customer communication.
* Partner with Sales and leadership on complex renewal conversations and negotiations.
Solve Problems & Advocate for Customers
* Troubleshoot customer questions and coordinate with internal teams to drive timely resolutions.
* Partner with Product, Support, Clinical, and other teams to advocate for customer needs.
* Own customer communication throughout escalations until issues are resolved.
Keep Things Running Smoothly
* Successfully manage multiple customer accounts with varying levels of complexity.
* Prioritize competing demands while maintaining responsiveness and organization.
* Identify opportunities to improve internal processes and the overall customer experience.
What We're Looking For
Required Qualifications
* Bilingual preferred
* Bachelor's degree or equivalent professional experience.
* 3+ years of experience in Customer Success, Account Management, Client Services, Customer Experience, or another customer-facing role.
* Experience managing multiple customer accounts simultaneously.
* Experience working within a CRM (HubSpot experience is a plus) .
* Excellent verbal and written communication skills.
* Comfortable leading customer meetings, presentations, and training sessions.
* Strong problem-solving, organizational, and prioritization skills.
* Comfortable learning new technology and troubleshooting customer issues.
You'll Thrive Here If You Are...
* A relationship builder who earns trust quickly.
* Highly organized and able to juggle multiple priorities.
* Proactive—you identify problems before they become issues.
* A collaborative teammate who enjoys working across departments.
* Curious, coachable, and committed to continuous improvement.
* Comfortable using customer data and insights to guide decisions.
* Someone who takes ownership and follows through.
Technology You'll Use
* HubSpot
* Microsoft Suite
* Notion
* MyClinic Healthcare Backoffice
What Success Looks Like
* Build trusted, long-term customer relationships.
* Drive successful onboarding and product adoption.
* Maintain a healthy, engaged customer portfolio.
* Consistently achieve strong customer retention and renewal outcomes.
* Balance multiple priorities while delivering an exceptional customer experience.
* Collaborate effectively across teams.
* Take ownership and continuously look for ways to improve.
Why You'll Love Working Here
* Competitive salary
* Hybrid work schedule with in-office collaboration every Tuesday and Thursday in our beautiful Scottsdale office
* Remote Summers— we go fully remote from June through September
* Comprehensive health, dental, and vision insurance
* Opportunity to make a meaningful impact at a growing, customer-focused company
* Collaborative, supportive team that values ownership, initiative, and continuous learning
* Career growth opportunities as we continue to scale
If you're passionate about helping customers succeed and want to join a team where your work truly makes an impact, we'd love to hear from you. #J-18808-Ljbffr
Customer Success Manager in phoenix at Unknown Company
This position is listed as full time and able to be worked remotely.