Customer Success Manager – PetDesk | Remote (US)
PetDesk is seeking a Customer Success Manager (CSM) to own the post-sales experience for veterinary practices. This full-time, remote role offers $26–$28/hour plus eligibility for a performance-based bonus program.
The successful candidate will manage 400+ accounts, drive adoption and retention, and maximize customer ROI through consultative relationships with veterinary practice managers and owners.
- Job Title: Customer Success Manager
- Employer: PetDesk
- Location: Remote (US-based)
- Pay: $26–$28/hour + performance-based bonus
- Job Type: Full-Time
Key Responsibilities
- Drive product adoption and customer satisfaction through targeted communications
- Build consultative relationships with veterinary practice managers and owners
- Use customer data, health signals, and product usage insights to identify risk and growth opportunities
- Document customer requests and engage support/product teams as needed
- Influence expansion opportunities by connecting outcomes to additional solutions
- Develop tailored communication strategies to ensure retention and long-term growth
- Lead structured business reviews to demonstrate ROI and align on growth opportunities
- Collaborate with fellow CSMs to share best practices and insights
Candidate Requirements
- 2–3 years’ experience in a Customer Success role
- Experience managing subscription-based models with high-touch and digital engagement strategies
- Excellent phone communication, organizational, and time management skills
- Ability to remain tactful and poised under pressure
- Strong collaboration skills and interest in customer trends/data analytics
Preferred:
- Experience with ChurnZero, Salesforce, or other Customer Success/automation tools
- Veterinary industry experience
- Competitive hourly pay ($26–$28/hour)
- Performance-based bonus program
- Remote work flexibility
- Opportunities for career growth in a mission-driven company
About PetDesk
PetDesk combines user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company’s standardized hiring process ensures fairness and transparency, with an average two-week timeline. PetDesk is committed to leveraging technology to improve veterinary practices while delivering exceptional customer experiences.
Application Process
How to Apply:
- Submit your application via PetDesk’s careers portal.
- Highlight your Customer Success experience and subscription model expertise.
- Shortlisted candidates will be contacted for interview.