Kombo Job OpportunityLocation: New York City Office (Onsite) Compensation: $180K-$220K OTEAbout KomboKombo is the unified API for HR, payroll, assessment, LMS, and recruiting systems. Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly.Since Y Combinator (S22), we've grown to 8-figures in revenue, 50+ team members, and raised $30M+ from YC, Volition Capital, and Acadian Ventures. We're tripling the team and revenue next year.About the RoleThis technical, customer-facing position means you'll own customers from onboarding through ongoing success and expansion.
You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo's solutions.Key ResponsibilitiesOnboard and implement new customers, leading from contract signature through go-liveUnderstand customer use cases across HR, TA, payroll, and LMS toolsCoordinate with solutions and engineers to get customers integrated and livePrepare and run structured QBRs focused on value, adoption, and roadmapAlign stakeholders on expansion opportunities and next phasesIdentify new use cases, products, or integrations within existing accountsPartner with sales on commercial discussions and proposalsBuild and manage an expansion pipeline across a portfolio of accountsOwn day-to-day relationship management for strategic accountsHandle renewals, expansions, and commercial escalationsProvide structured feedback to product on gaps and opportunitiesHelp prioritize roadmap based on patterns across accountsContribute to building out Customer Success and Kombo's NYC office, including defining/refining CS playbooks and onboarding flowsWhat Good Looks LikeHave 3–5+ years in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS roleHave worked with API products or deeply technical platforms (comfortable with docs, endpoints, and high-level debugging)Have managed onboarding and implementations for complex, multi-stakeholder accountsPossess experience with enterprise or upper mid-market accounts, including multi-product/region rolloutsAre curious about data and value-driven customer outcomesAre excited to travel for in-person customer meetingsHave experience or strong interest in HR Tech / TA Tech (preferred but not required)Thrive in a high-pace, startup environment and are comfortable with quick iteration and ambiguityMust-Have Experience & Skills3–5 years in Customer Success, Technical Account Management, or similarProven experience owning a book of business and driving improved NRR/expansionExperience with APIs, integrations, or data-heavy productsStrong written and verbal communication with both technical and non-technical stakeholdersAbility to work autonomously and structure your own workEagerness to work in-office (NYC, 4+ days/week) at a high-growth startupNice-to-HavesBackground in HR Tech or TA TechExperience in startups or as an early hire on CS/TAM/post-sales teamsHands-on experience calling APIs, use of Postman, or work on integrations with engineersThis role is likely NOT a fit if:You want a remote-only role or cannot commit to being in the NYC office 4+ days/weekYou are uncomfortable with commercial conversations such as renewals, expansions, or negotiationsYou require highly structured processes and are not comfortable building from scratchYou do not enjoy learning technical products, APIs, or integrations