Customer Success Manager
New York City (Hybrid)
Up to $170,000 Base + Bonus + Equity
We're partnered with a fast-growing fintech company that is transforming how finance teams manage critical accounting and operational workflows.
As a Customer Success Manager, you'll own relationships with a portfolio of strategic customers, partnering directly with Controllers, CFOs, Accounting Leaders, and Finance teams to drive adoption, retention, and long-term success. You'll serve as a trusted advisor, helping customers optimize processes, solve complex challenges, and maximize value from the platform.
What You'll Do
- Manage and grow relationships across a portfolio of mid-market and enterprise customers
- Drive onboarding, adoption, renewals, and expansion opportunities
- Partner with finance and accounting stakeholders to understand business objectives and deliver measurable outcomes
- Act as the voice of the customer internally, collaborating closely with Product, Sales, and Implementation teams
- Lead executive business reviews and strategic account planning sessions
What We're Looking For
- Experience managing customer relationships within SaaS, fintech, or accounting technology environments
- Proven success working with finance and accounting stakeholders
- Strong consultative relationship-building skills
- Comfortable navigating complex organizations and multiple decision-makers
- Experience supporting mid-market or enterprise customers
- Experience at a Big 4 firm looking to transition to tech - highly relevant!
Why Join?
- High-growth fintech company with strong market momentum
- Direct exposure to senior finance leaders and strategic initiatives
- Competitive compensation package including bonus and equity
- Opportunity to make a significant impact as the company continues to scale
Customer Success Manager in new york city at Unknown Company
This position is listed as full time and hybrid.