Customer Success Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Manager

Chicago, Naperville, IL, US

3 days ago Requisition ID: 1586

Salary Range: $100,000.00 To $130,000.00 Annually

PositionOverview:

TheCustomerSuccessManager,Centralisresponsibleformanagingserviceretentioneffectivenesswithinaspecificgeographicarea.ThispositionisbasedintheNaperville/ChicagoMetroandcoversCentralregioncustomeraccountsandlabs.Regulartraveltocustomersitesandlabsisrequired.

Responsibilities:

• CustomerRelations:Regularlyvisitassignedcustomerstopromoteservicesandintroducenewtechnologiesandgatherfeedback.
• Supportbetween25-70customerswithoverallvaluebetween$25K-400Kannualsales
• Identifyopportunitiestoupsell/crosssellclientswithSIMCO’stotalvalueproposition.
• Growtheoverallvalueoftheportfoliothroughcustomergrowthstrategies.
• Ensuresexceptionalcustomersatisfactionisbeingdeliveredtostrengthenandgrowthebusinessrelationship.
• Identifyopportunitiesforcontinuousimprovementasachampionforyourcustomers.
• Leadfollow-upcallswithexistingcustomersbytelephoneande-mailtoqualifyleadsandsellservices.
• Takeownershipfortheportfolioofbusinessassignedandescalatewhenrequiredtoresolveclientexpectations
• Manageadministrativeinternalprocesses,toaccomplishthedesiredoutcomesforyourcustomer.
• CompletesgeneralreportingontheterritoryactivityinSalesforce.com.(in-personmeetings,renewalstatus)
• Travel:Travelcommitmentisdependentontheassignedterritory.50%maybeexpectedtomanagealargegeographicalterritory.
• Reporting:Collectandreportoncustomerhealth,forecasts,andcompetitiveinformation.Alsoworkwithmarketingmanagementandrecommendcorrectiveactionsbasedoncustomerfeedback.
• KPIs:Collaboratetomeetkeyperformanceindicators:

• -Increasedretentionrate%
• -Increasedvolume#
• -IncreasedCustomerSatisfaction%
• -EmployeeEngagement

Qualifications:

• Education:Bachelor’sdegreeinbusinessorarelatedfield.ExperienceandCertification(s)intheCalibrationand/orLeanSixSigmafieldisdesirableandcanbeasubstitute.
• Experience:Provenexperienceinsupportingpost-saleservices,customerserviceandfieldlogisticswithastrongfocusoncustomersatisfactionandachievingretentionandgrowthgoals.
• Skills:Strongcommunicationandanalyticalskills.Abilitytoworkwithcustomersonissueresolution,forecasting,andnewproductideasandfollowcorporatepoliciesregardingcustomerrelations.
• MSOfficeProducts: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.

Technical Skills:

• CustomerRelationshipManagement(CRM):ProficiencyinCRMsoftwarelikeSalesforcetocollectopportunity-relatedandperformancedata.
• DataAnalysis:CompetenceinusingtoolslikeExcelorspecializedsoftwaretoanalyzeservicedata,generatereports,andmakedata-drivendecisions.
• StrategicPlanning:Expertiseincreatingandexecutingstrategicplanstoachieveserviceretentiongoalsandexpandmarketpresence.Forecastingisakeyelement.
• ProductKnowledge:In-depthunderstandingoftheservicesbeingsoldtoeffectivelycommunicatebenefitsandfeaturestocustomers.

WorkprimarilyinalaboratoryormanufacturingenvironmentataSIMCOlocationand

orcustomersites.Travelmayberequiredtootherdomesticandpossiblyinternational

locations.

WhatWeOffer

Full-time,exemptposition,signonbonuseligible

ExcellentbenefitspackageEmployerpaidmedical,dental,vision,disability,lifeinsurance,retirementplan,employeefundedpre-taxhealth,childcarespendingaccountsandtuitionreimbursement

Paidtimeoffwithvacation,sickandholidayleave

SIMCOprovidesequalemploymentopportunities(EEO)toallemployeesandapplicantsforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,age,disability,orgenetics.Inadditiontofederallawrequirements,SIMCOcomplieswithapplicablestateandlocallawsgoverningnondiscriminationinemploymentineverylocationinwhichthecompanyhasfacilities.Thispolicyappliestoalltermsandconditionsofemployment,includingrecruiting,hiring,placement,promotion,termination,layoff,recall,andtransfer,leavesofabsence,compensation,andtraining.

AboutUs

SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics please site our home page at: For the second year in a row, SIMCO has been named #1 on a list of "The Best Places to Work" in the Bay Area by the SiliconValleyBusinessJournal and SanFranciscoBusinessTimes.