Customer Success Manager Mid Market

Position OverviewYour number one priority is to ensure customers achieve their desired business outcomes with our product.To achieve this, you will:Define success with customers and onboard themOwn relationships and be proactive in finding ways to create more valueRelay feedback to product & eng teams, collaborating with them to validate new launchesPush for upsells, testimonials, and case studiesCreate CS playbooks, support materials, workflowsDesired AttributesKind, Humble, Relentless, FocusedTech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use itKnowledge Seeker: Be able to learn product and industry applications quicklyStrong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)Passion and work ethic: startups are not easy, this is not a cushy job at GoogleWilling to do whatever it takes to win.Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problemsBonus: Have used Zapier, CRM Automations or Agents in CS/Support functionBenefitsCompetitive salary: $110k-$130k base + commission, bonus, and equityOpportunity to collaborate with sales, product, design and engineering teamsBuild a massive company with a world-class teamThis is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.This is a full-time & in-person role in SF. We have a product that blows people's minds and a monster sales team in a massive industry eager to incorporate AI.Comp PhilosophyWe are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.