Customer Success Manager Leader - Cross Industry Solutions

Americas Cross Industry Solutions Client Success Management LeaderThe Americas Cross Industry Solutions (CIS) Client Success Management Leader is a player-coach responsible for customer success, account growth, and financial performance across a portfolio of strategic enterprise clients while leading a team of Client Success Managers (CSMs).Supporting DXC's Consulting & Engineering Services (CES) business, this leader drives customer retention, expansion, revenue growth, profitability, and executive relationships across the CIS portfolio. Working closely with Sales, Client Partners, Delivery, Industry Leaders, and Practices, they ensure consistent execution of account strategies, business development, delivery governance, and customer outcomes.The ideal candidate combines customer success leadership, commercial acumen, technology expertise, and a proven ability to develop high-performing teams.Client Success, Growth & Delivery LeadershipOwn and grow a portfolio of strategic CIS accounts, driving customer satisfaction, retention, renewals, and expansion.Build trusted relationships with senior client stakeholders and serve as an executive escalation point.Lead account planning, executive business reviews, and customer success governance.Identify and accelerate growth opportunities across DXC's CES portfolio.Partner with Sales, Client Partners, and Delivery Leaders to expand existing accounts and ensure successful customer outcomes.Monitor customer health, delivery performance, and operational risks, driving proactive issue resolution.Business Development & Pipeline ManagementDrive expansion pipeline generation and account growth across the CIS portfolio.Partner with Sales, Consulting, Industry Leaders, and Solution Architects to develop growth strategies.Maintain disciplined opportunity, forecast, and account management practices.Support strategic pursuits, executive presentations, and growth initiatives to achieve revenue and bookings targets.Financial Leadership & P&L ManagementOwn revenue, profitability, retention, and growth performance across the assigned portfolio.Lead forecasting, financial planning, pipeline reviews, and margin management activities.Drive sustainable growth through account expansion, operational efficiency, and resource optimization.Partner with Finance, Sales, Delivery, and Practice Leaders to achieve quarterly and annual financial objectives.Ensure strong financial governance, forecasting accuracy, and portfolio performance management.Technology & Solution ExpertiseMaintain working knowledge of DXC's CES portfolio, including:Digital EngineeringSoftware EngineeringEnterprise PlatformsApplication Development & ModernizationCloud TransformationData, Analytics & AIAutomationIndustry SolutionsLeverage DXC capabilities to help clients achieve measurable business outcomes.Required Qualifications10+ years of experience leading and growing enterprise accounts within a technology services, consulting, engineering, or managed services environment.5+ years leading customer-facing teams.Proven success driving revenue growth, profitability, customer retention, and account expansion.Experience managing portfolios with accountability for financial performance and P&L objectives.Strong understanding of forecasting, account profitability, revenue management, and operational governance.Experience supporting clients in one or more of the following industries:TechnologyTravel & TransportationEnergy & UtilitiesMedia & TelecommunicationsLeadership CompetenciesClient Success LeadershipPeople Leadership & CoachingRevenue Growth & Account ExpansionP&L OwnershipFinancial Planning & ForecastingPortfolio ManagementExecutive Relationship ManagementCommercial AcumenCross-Functional CollaborationOperational ExcellenceKey Success MetricsRevenue attainmentPortfolio profitability and margin performanceCustomer retention and renewal ratesExpansion revenue and pipeline growthCustomer satisfaction (CSAT/CES/NPS)Delivery performance and SLA achievementExecutive relationship strengthTeam engagement, retention, and developmentForecast accuracyAchievement of annual business and financial objectivesLocation: Dallas, TX (Hybrid)At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We're committed to fostering an inclusive environment where everyone can thrive.DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.