Customer Success Manager Lead

Leading a team of Customer Success Managers, the full-time remote Customer Success Manager Lead will oversee client retention and portfolio health while directly managing a small portfolio of self-serve customers, combining hands-on account leadership with team development and operational excellence. Key responsibilities Lead and develop a high-performing team focused on client retention and revenue growth Set and track quarterly revenue targets and retention metrics while coaching CSMs on strategic account plans Directly manage a portfolio of self-serve advertising clients, handling onboarding, performance optimization, and renewals Required qualifications 5+ years of experience in account management or campaign strategy within the adtech or marketing technology space 3+ years of experience managing and developing high-performing teams Proven track record managing self-serve advertising clients with full ownership of onboarding and renewals Deep understanding of Real-Time Bidding (RTB), DSPs, and programmatic advertising fundamentals Strong ability to communicate technical concepts and drive client success through strategic planning