Owning the full customer lifecycle for a portfolio of LATAM enterprise accounts, the full-time Customer Success Manager, LATAM will build deep relationships with stakeholders, drive platform adoption, and translate AI investments into measurable business outcomes in a remote capacity. Key responsibilities Manage onboarding, renewal, and expansion for enterprise accounts while acting as a trusted advisor Define success metrics and adoption milestones, translating platform usage into business outcomes Lead business reviews and identify expansion opportunities, collaborating with sales and cross-functional teams Required qualifications 4 - 7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company Fluency in Portuguese and English; Spanish proficiency strongly preferred Proven track record of managing customer outcomes, including activation, adoption, retention, and expansion Experience navigating complex, multi-stakeholder environments with enterprise accounts Technical fluency to collaborate effectively with engineering stakeholders
Customer Success Manager, LATAM in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.