Customer Success Manager, Industrials

Customer Success ManagerLumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with their customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth.Working at the intersection of advanced industrial technology, manufacturing, and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth. The CSM will own the customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.What you'll do:Own the relationships, revenue, contracts, and outcomes associated with your accountsPartner with as trusted advisor to your customers, partnering with their engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficienciesProject manage delivery and adoption of Lumafield's technical solutionsIdentify, track, and quantify business impact, demonstrating ROI of Lumafield's products and servicesProactively manage renewal processes, mitigate churn risk, and maintain account healthUncover upsell, cross-sell, and new use case opportunities to expand product usageHelp build and scale internal processes, templates, and best practicesAbout you:B.S. degree in Engineering8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in consulting, or program managementPassionate about Lean, process improvement, quality, and bringing technology into manufacturingExcellent verbal and written communication that flexes to be effective across levels of an organizationCommercial business exposure and interest, including understanding of budget cycles and planningAbility to independently create and deliver executive level presentationsExtremely organized and are ready to dive head first into a rapidly scaling startup environmentBonus:MBA or equivalent business experienceProgram Management experienceLumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be.

Do you feel like your skills don't meet every single requirement listed? We encourage you to apply anyway – If you're excited about our technology, the opportunity, and are eager to learn more we'd love to hear from you!In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.