Owning the health, adoption, retention, and growth of a book of Small Business (SMB) accounts, the remote Customer Success Manager II will serve as the primary point of contact for HR benefits leaders, conducting regular check-ins and monitoring success metrics to ensure customer satisfaction and identify expansion opportunities. Key responsibilities Manage a portfolio of SMB accounts, serving as the main liaison for HR benefits leaders Conduct regular business reviews and check-ins to align on goals and track program performance Monitor success metrics to identify risks and support the renewal cycle for accounts Required qualifications Bachelor's degree 3+ years of experience in customer success, account management, or customer support in a technology environment Proven track record of managing a book of business with strong retention outcomes Experience presenting to HR benefits leaders with an empathetic communication style Proficiency with Salesforce or another CRM
Customer Success Manager II in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.