Supporting Small Business and partnership customers, the full-time remote Customer Success Manager I will manage customer inquiries, oversee eligibility file management, and drive administrative and analytical excellence within the Customer Success and Customer Operations team. Key responsibilities Answer inquiries and provide support regarding Carrot's products and services for Small Business and partnership customers Manage daily employer eligibility files and support customer launches and renewal communications Provide team-wide administrative and analytical support, including reporting and data requests Required qualifications Bachelor's degree At least 1 year of experience in customer success, customer support, or project management in a technological environment Strong attention to detail and ability to follow detailed processes Clear and empathetic communication skills Comfort with technology and ability to quickly learn new systems and tools