Owning the customer relationship for approximately 40 to 50 mid-market GovCon accounts, the full-time Customer Success Manager will focus on driving adoption and value realization, maintaining account health, and building strong partnerships, all while working remotely. Key Responsibilities: Building and executing value realization plans for each account and delivering quarterly business reviews Maintaining strong health scores and surfacing risks early to ensure customer success Building relationships with customers and collaborating with cross-functional teams to address client needs Required Qualifications: 5+ years in GovCon business development or related roles 2+ years in a customer-facing role responsible for client outcomes Strong analytical skills to assess account health through usage data Excellent written communication skills for effective client interaction Bachelor's degree in Business, Communications, or a related field
Customer Success Manager, GovCon in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.