- Own customer relationships after implementation, driving retention, renewals, and account expansion for a landscaping and outdoor services software platform.
- Monitor customer health metrics, analyze adoption trends in ChurnZero, and manage the NPS process to reduce churn and improve engagement.
- Collaborate cross-functionally with Sales, Product, Marketing, and Implementation teams to advocate for customers and build scalable success processes.
Customer Success Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.