Customer Success Manager (Fully Remote)

• Own falls, response times, care assessments, and adoption at your communities.
• Investigate falls, spot patterns, and ensure care leaders follow through.
• Make sure every client review shows clear impact in the customer's own data.

Adoption & Change:

• Run community kickoffs, staff and family sessions, and training.
• Help care teams build Teton into daily routines and care plans.

Customer Health:

• Catch risk early, act on it, and **escalate** with a plan.
• Keep account health and activity current in HubSpot.

Relationships:

• Build trusted relationships with Executive Directors, Directors of Nursing, and care staff.
• Show customers something new about their residents and business.

Teton.ai

Teton.ai is building the foundational data layer for the point of care using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people in a hands-on, learning-focused environment that values ownership and entrepreneurship.