Customer Success Manager (Fully Remote)

• Own strategic carrier-partner relationships to ensure successful onboarding, engagement, and platform adoption.
• Serve as the primary point of contact between Converge and carrier stakeholders.

Key Responsibilities:

• Coordinate onboarding and training for carrier-partner teams across underwriting, actuarial, distribution, and operations.
• Partner cross-functionally to address needs, prioritize issues, and support platform releases.
• Support data, reporting, and analytics for carrier performance and capacity planning.

Qualifications & Experience:

• 5+ years in insurance with experience in underwriting, distribution, broker relations, or program operations.
• Strong communication, stakeholder management, and problem-solving skills.
• Australian insurance market knowledge preferred.
• Salary range of $140,000-$170,000 with potential bonuses and equity.
• Comprehensive medical, dental, vision, 401(k) with employer contribution, and flexible PTO.

Converge fuses cyber insurance and technology to provide businesses with clear, confident cyber protection. The team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.