Customer Success Manager (Fully Remote)

• Own a portfolio of customer accounts and act as their primary advocate.
• Maintain an 85%+ customer satisfaction rating through proactive engagement.
• Align schedules with Mountain or Central time zones to support customers.

Responsibilities:

• Understand customer needs and manage projects to meet deliverables.
• Facilitate product and industry consultation, and enable access to internal resources.
• Collaborate frequently with product managers, developers, and testers.

Requirements:

• Bachelor's degree in a related field; prior Customer Success experience preferred.
• Leadership, problem-solving, and strong communication skills required.
• Willingness to travel up to 20% and adjust schedules as needed.

Streamline Healthcare Solutions

Streamline Healthcare Solutions builds innovative web-based software for behavioral health organizations. The company is a high-growth technology firm founded in 2003, known for a collaborative and flexible work environment.