Own the post-sale experience for a book of business, including onboarding, adoption, renewals, and expansion. Drive gross and net retention as the primary success metric. Partner with Sales, Sales Engineering, Product, and Support to ensure customer success. Requirements: 5+ years in Customer Success, Account Management, or similar post-sale role in B2B SaaS. Proven track record of exceeding retention, renewal, and expansion targets. Experience managing enterprise or mid-market accounts and presenting to technical and executive audiences. Who You Are: A trusted advisor who builds relationships that outlast any single champion. Proactive and data-driven, spotting risk and opportunity before the customer raises it. An owner who treats retention and customer outcomes as personal standards. Salary range of $160,000 – $180,000 plus annual performance bonus. Benefits include medical, dental, vision, parental leave, life and disability packages, and 401(k) with employer match. Hypori, Inc. Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth. #J-18808-Ljbffr
Customer Success Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.