Own customer relationships after implementation, driving retention, renewals, and account expansion for a landscaping and outdoor services software platform. Monitor customer health metrics, analyze adoption trends in ChurnZero, and manage the NPS process to reduce churn and improve engagement. Collaborate cross-functionally with Sales, Product, Marketing, and Implementation teams to advocate for customers and build scalable success processes. #J-18808-Ljbffr
Customer Success Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.