Own customer relationships and outcomes from onboarding to expansion. Build playbooks and processes in a fast-paced startup. Onboarding and Activation: Lead onboarding from kickoff to first value milestone. Drive activation and adoption within 30-60 days. Retention and Growth: Manage account portfolio and conduct QBRs. Identify expansion signals and convert freemium to premium. Voice of the Customer: Maintain health scores and churn risk dashboards. Sapience AI Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people. #J-18808-Ljbffr
Customer Success Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.