Customer Success Manager (Fully Remote)

• Own customer relationships and outcomes from onboarding to expansion.
• Build playbooks and processes in a fast-paced startup.

Onboarding and Activation:

• Lead onboarding from kickoff to first value milestone.
• Drive activation and adoption within 30-60 days.

Retention and Growth:

• Manage account portfolio and conduct QBRs.
• Identify expansion signals and convert freemium to premium.

Voice of the Customer:

• Maintain health scores and churn risk dashboards.

Sapience AI

Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.