Customer Success Manager (Fully Remote)

• Own the success of a portfolio of 40-60 mid-market customers as their strategic advisor.
• Partner with Account Management, Technical Support, Product, Solutions, and Engineering to drive value.
• Lead onboarding, monitor customer health, and own escalations end to end.

What we value:

• Curiosity about customer businesses and a trusted advisor mindset.
• Ownership of commercial outcomes and comfort in ambiguity.
• AI-forward thinking and a growth mindset.
• $80,000 USD salary depending on experience.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance.
• 16 weeks paid parental leave and unlimited PTO.

Customer.io

Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.