Customer Success Manager (Fully Remote)

• Lead the Customer Success team and Wildfire Response Specialists during active fires.
• Build 24/7 coverage, on-call rotation, and escalation paths for calm customer support.

Key Responsibilities:

• Hire, coach, and manage the team, fostering ownership and care.
• Own support SLAs and partner with Engineering and Product to improve outcomes.
• Salary $90,000-$115,000 plus medical, dental, vision, 401(k), and flexible time off.
• Remote-first with work-from-home stipend and company-provided equipment.

Frontline Wildfire Defense

Frontline builds wildfire defense systems combining exterior sprinklers and connected software to protect homes from ember ignition. Founded in 2017, the mission-driven company was named a TIME Best Invention 2025.