Customer Success Manager (Fully Remote)

• Act as a trusted point of contact, owning product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts.
• This is a remote-based role located within the United States, with up to 25% travel required.

What you'll do:

• Build and maintain success plans, lead adoption check-ins, and track account health using Gainsight.
• Own renewal coordination and forecasts, flagging at-risk accounts proactively.
• Communicate value in business terms and educate customers on fraud and authentication best practices.

Who you are:

• An excellent communicator and presenter with resilience and a customer-first mindset.
• Able to analyze data, adapt to change, and take accountability for outcomes.

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.