Act as a trusted point of contact, owning product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts. This is a remote-based role located within the United States, with up to 25% travel required. What you'll do: Build and maintain success plans, lead adoption check-ins, and track account health using Gainsight. Own renewal coordination and forecasts, flagging at-risk accounts proactively. Communicate value in business terms and educate customers on fraud and authentication best practices. Who you are: An excellent communicator and presenter with resilience and a customer-first mindset. Able to analyze data, adapt to change, and take accountability for outcomes. Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. #J-18808-Ljbffr
Customer Success Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.