Customer Success Manager (Fully Remote)

• Own the post-onboarding customer relationship, guiding customers toward sustained value realization.
• Own retention outcomes by monitoring account health and executing renewals with data-driven judgment.
• Run structured check-ins, business reviews, and account planning for a Mid-Market book.

What you'll need to thrive:

• 3+ years managing Mid-Market accounts with success in retention and renewals.
• Strong business acumen and ability to translate technical solutions for varied stakeholders.
• Effective EQ, growth mindset, and comfort with ambiguity.

How we'll take care of you:

• Competitive base pay, performance bonus, and equity participation.
• Comprehensive medical, dental, vision, life, and disability coverage.
• Flexible PTO, 12 weeks parental leave, and remote work support.

Boulevard

Boulevard provides a client experience platform for appointment-based, self-care businesses.

Our team values curiosity, experimentation, and diversity, and we believe in equal opportunity for all.