Customer Success Manager (Fully Remote)

• Own and elevate a portfolio of strategic accounts, acting as a trusted advisor.
• Drive client success and ROI through systematic market and consumer research.

What you'll be doing:

• Serve as primary contact and conduct QBRs, workshops, and trainings.
• Monitor health scores, identify growth opportunities, and mitigate churn.
• Gather customer feedback and collaborate cross-functionally.

You will thrive here if:

• You have extensive market research or data-driven solutions experience.
• You are a strategic, hands-on communicator fluent in German and English.

Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.