Customer Success Manager (Fully Remote)

• Fast-growing DTC brand in beauty and wellness with technology-led solutions.
• Features FDA-cleared products and is recognized by Forbes, WIRED, and Esquire.

Responsibilities:

• Oversee daily performance, quality assurance, and team coaching.
• Drive retention and sales through save strategies and product education.

Qualifications:

• 5+ years in Customer Success, 2+ years managing support teams.
• Experience with global teams, QA programs, and KPIs like CSAT and SLA.
• Competitive salary, unlimited PTO, and remote-first culture.
• Medical, dental, vision, fitness stipends, and product discounts.

IRESTORE

iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions. The company has been featured by leading publications and is building a team to become a global leader in the industry.