Customer Success Manager (Fully Remote)

• This is a customer-facing role at an early-stage AI recruiting platform.
• You will own the post-sale relationship with hiring teams across a growing portfolio of customers.

What You’ll Do:

• Onboard new customers and guide them through the platform to drive adoption and success.
• Manage relationships, resolve issues, and track customer health metrics to identify at-risk accounts.
• Identify upsell and cross-sell opportunities and maintain CRM records.

What We’re Looking For:

• 1+ years in customer success, account management, or a customer-facing role.
• Hands-on experience with CRM and support tools like Salesforce, HubSpot, or Zendesk.
• Strong written and verbal communication skills; SaaS background is a plus.

Compensation & Location:

• Monthly salary of $1,200 to $1,800 USD.
• Remote role based in San Francisco, CA; visa sponsorship is not available.

Unknown

The company is an early-stage AI recruiting platform that helps hiring teams manage and optimize their recruiting processes. It is a small, customer-focused startup that values long-term partnerships and proactive customer success.