Customer Success Manager, Enterprise

Customer Success Manager, EnterprisePhiladelphiaWork Mode: Hybrid 1+ days per week in our Philadelphia officeDepartment: Customer SuccessAbout the CompanyLearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that's easy, scalable and focused on results.About the TeamLearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform.The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.About the OpportunityThe Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.You are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales.In addition, you'll be responsible for:Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable valueBuild deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiativesLead structured success planning and executive engagement, including business reviews and long-term value planningEstablish multi-threaded relationships across stakeholders, including senior decision-makersDrive renewal readiness through value demonstration, risk identification, and proactive planningIdentify and shape expansion opportunities, partnering with Sales to drive growthAct as a strategic advisor, guiding decisions and helping customers navigate complex changeCoordinate cross-functional teams to deliver a seamless customer experienceMaintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer healthSkills & ExperienceMust-Haves5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused roleProven success managing complex, high-value Enterprise customers with strong retention and expansion outcomesStrong consultative and strategic mindset, with the ability to engage at operational and executive levelsExperience supporting renewal readiness and expansion in high-ARR environmentsCommercial acumen and confidence in renewal and growth conversationsExcellent communication and presentation skills with senior stakeholdersStrong organizational skills managing a smaller number of complex accountsSound judgment in ambiguous, high-impact situationsExperience using AI tools to streamline tasks and improve efficienciesWilling to travel up to 10 times per year for key customer on-sites and industry eventsNice-to-HavesExperience in eLearning, EdTech, or Learning Management SystemsFamiliarity with APIs, integrations, or Single Sign-On (SSO)Why Choose LearnUpon?From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.Hiring ProcessQualified applicants may be invited to an initial screening call with a member of our TA Team.Successful candidates will be invited to a series of practical interviews.Finally, candidates will have an interview with our COO.Successful candidates will be contacted with an offer to join our team.Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.