Customer Success Manager, Enterprise

Customer Success Manager, EnterpriseNew York, NYYext is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale.We are looking for a Customer Success Manager (CSM) who operates as a consultant and strategic advisor in an environment where AI is fundamentally reshaping digital marketing and how brands are discovered.This role goes beyond managing accounts. It requires the analytical depth to drive measurable outcomes and the ability to guide customers through an increasingly fragmented, AI-driven search landscape.

You will be expected to use AI as a core part of how you work, leveraging it to analyze data, generate insights, and help customers understand and adapt to how AI is changing visibility, discovery, and engagement.At Yext, our CSMs combine a strong commercial mindset with curiosity, judgment, and the ability to ask the right questions to solve complex problems. We are looking for rapid learners who can translate data and emerging trends into clear strategy, and help our customers navigate and win in a continuously evolving digital ecosystem.What You'll DoManage a portfolio of customers with a focus on retention, expansion, and adoptionAlign Yext capabilities to customer business goals and measurable outcomesLead consultative conversations with customer stakeholders, including executivesGuide customers through changes in digital marketing, including AI search and search fragmentationTranslate complex topics into clear, actionable business recommendationsAnalyze customer performance data to identify risks, opportunities, and growth pathsUse insights to influence customer strategy and decision-makingTranslate market and competitive insights into actionable recommendationsUse AI tools to analyze data, generate insights, and improve executionApply AI not as an add-on, but as a core part of how work is doneDrive adoption of new features, maintain a strong feedback loop, and act as a customer advocate internallyIdentify expansion opportunities based on customer needs and performance data and partner with Sales and Solution Engineering to drive upsell and cross-sellContribute to commercial conversations with strong business contextAnticipate potential risks early and take preemptive action to mitigate themLead escalations and recovery strategiesCollaborate with Sales on renewal strategy and planningProvide accurate renewal forecastsOperate with strong situational awareness and judgmentStay current on SEO, local search, AI search, and digital marketing trendsUnderstand how competitors position and sellExperienceBA/BS degree in Business, Marketing, Economics, Computer Science, Data Analytics, or a related field5+ years in a customer-facing role (CSM, consulting, sales, account management or similar)Experience managing customer relationships or a book of businessBackground in digital marketing, SEO, local search, or related fields strongly preferredStrong ability to analyze performance data and present a clear value narrative to stakeholdersExperience with SaaS GTM models, renewals, and retention strategiesProven ability to manage a portfolio with strong retention and predictabilityConsulting experience is a plus, particularly in digital marketing, digital presence, or SEO practices (e.g., Accenture Song, Deloitte Digital, or similar)Commercial or account growth experience is a plusCore CapabilitiesStrong curiosity and ability to learn quickly in a rapidly evolving environmentAbility to absorb new concepts and apply them in real situationsKeeps pace with rapid changes in AI, search, and digital marketingStrong data analysis skills and ability to generate meaningful insightsAbility to translate data into strategy and recommendationsExperience working with analytics, dashboards, or performance metricsComfort using AI tools to improve workflows, analysis, and outputAbility to move beyond basic use cases and apply AI to real business problemsWillingness to experiment and continuously improve how work is doneStrong consultative and strategic thinking skillsAbility to guide customers beyond product usage toward business outcomesStrong problem framing and solution developmentCommercial mindset with understanding of how marketing drives revenue and growthAbility to identify expansion opportunitiesStrong ownership of account performanceStrong executive communication skillsAbility to simplify complex topics into clear, compelling narrativesAbility to influence stakeholders without authorityProactive, accountable, and decisiveComfortable operating in ambiguityStrong escalation management and decision-making skillsPay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee's job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave.

Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.Annual Base Pay Range$80,100 - $157,000 USDYext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.It is Yext's policy to provide reasonable accommodations to people with disabilities as required by applicable law.

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