Customer Success Manager (EA Preferred)

To support a growing practice, the full-time Customer Success Manager (EA Preferred) will manage client relationships, focusing on proactive outreach, retention, and identifying upsell opportunities while working remotely. Key responsibilities Serve as the primary point of contact for an assigned book of clients, fostering long-term relationships Proactively check in with clients to assess their needs and identify upsell opportunities Resolve client issues quickly and maintain accurate records of interactions in the CRM Required qualifications 2+ years of experience in a client-facing, relationship management, or account management role Consultative approach to identifying client needs and translating them into service recommendations Experience with CRM tools and basic reporting Highly organized and self-directed, capable of managing multiple client relationships Comfortable working toward KPIs and revenue targets tied to compensation