Customer Success Manager

About Us

The Commodity Corporation is building the infrastructure powering American manufacturing.

We’re reimagining how factories access and manage raw materials, starting with steel. Our platform enables manufacturers to book production capacity directly on steel mill lines, transforming how industrial supply chains operate.

We’re a small, ambitious team taking on one of the largest industries in the world.

The Opportunity

We’re looking for someone extraordinary to join our founding GTM team and build something that doesn’t exist yet: a community of manufacturers who love working with us.

This isn’t a traditional customer success role.

Once a manufacturer joins The Commodity Corporation, you own the relationship. Their experience, their success, their trust in us, and ultimately, how much of their business they choose to run through our platform.

You’ll become a trusted partner to manufacturers across your market. You’ll know their businesses, understand their challenges, anticipate their needs, and make sure we’re delivering an exceptional experience at every interaction.

Your mission is to turn every new customer into a lifelong partner and every great relationship into an even greater one.

What You’ll Own

Build Our Community. Create a network of manufacturers who genuinely love The Commodity Corporation. Build relationships that go beyond transactions, foster loyalty, and turn customers into our biggest advocates.

Own the Customer Experience. From the moment a manufacturer joins, you’re their person. You’re accessible, responsive, proactive, and accountable for making sure they have an extraordinary experience.

Grow Every Relationship. Understand how each manufacturer operates, what they produce, how much steel they consume, and how they make decisions. Earn an increasingly larger share of their business by consistently delivering value.

Shape Our Product. Become the voice of the manufacturer inside our company. Work closely with product and engineering to identify friction, uncover opportunities, and help build software that our customers can’t imagine operating without.

Build From Zero. Help create the playbooks, systems, and culture that will define customer success at The Commodity Corporation for years to come.

Who You Are

• You genuinely love people and take pride in building meaningful relationships.
• You’re obsessed with delivering exceptional customer experiences.
• You have strong commercial instincts and know how to turn trust into long-term growth.
• You take extreme ownership. If something matters to your customer, it matters to you.
• You’re proactive, resourceful, and comfortable figuring things out without a playbook.
• You thrive in ambitious, fast-moving environments where the expectations are high.
• You’re a builder who wants responsibility, autonomy, and the opportunity to make a lasting impact.

You likely have experience in customer success, enterprise account management, or a relationship-driven role at a growing company.

Industry experience isn’t required. We care about your character, judgment, ambition, and ability to make customers love working with us.

Why Join

You’ll have the opportunity to build our entire post-sales function from the ground up, own relationships with manufacturers across your market, and help shape the product and company we’re building.

You’ll work directly with the founding team, have real responsibility from day one, and play a defining role in how The Commodity Corporation grows.

We’re building something ambitious. We work hard, move with urgency, and care deeply about the people who trust us with their businesses.

Dallas, TX | In-Office | Travel to Manufacturers

Compensation

Base salary + performance-based compensation + equity.