Owning the technical depth and commercial outcomes for ElevenLabs' customers in the DACH region, the full-time Customer Success Manager - DACH will manage onboarding, enablement, and growth while driving revenue retention and expansion in a remote environment. Key responsibilities Run onboarding and enablement processes across ElevenLabs' platform and tools, ensuring customer adoption and satisfaction Manage a defined book of business, focusing on Gross Revenue Retention, Net Revenue Retention, and identifying upsell opportunities Collaborate with Sales, Engineering, and Customer Success leadership to translate technical wins into revenue growth Required qualifications 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS or AI/ML products in the DACH region Fluency in German and English, with a strong understanding of the DACH market and its cultural nuances Experience with building and deploying AI agents, as well as familiarity with API integrations and SDKs Proven track record of driving revenue outcomes, including managing a revenue quota and handling renewals and cross-sell opportunities Strong analytical and problem-solving skills, with the ability to work independently in a remote team setting