Customer Success Manager (CSM)

Customer Success ManagerEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.A Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion.What you will do:Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan serviceMaintain a deep understanding of our solutions, client base, and best practicesAct as a trusted advisor and advocate for the client, ensuring success and maximum value as they adopt a new platform/serviceEducate clients on business value of solutions and application of best practicesProvide business insights through client value presentations, Quarterly Business Reviews, and other methodsIdentify potential growth and upsell opportunities to expand revenue, engaging the Account Executive at the appropriate time to hand off the opportunity.Assess customer health by monitoring product usage, reported issues, and other success metricsAct as a liaison between internal COE teams to ensure customer needs are being met and to create solutions to client pain points; coordinating amongst technology, sales, marketing, finance, and product teamsIdentify trends and relay feedback internally to appropriately address underlying issuesProvide clients full transparency on status of issues / requests from submission through resolution, working across teams and driving the escalation process as neededActively participate in the customer life cycle process, from prospect to renewalParticipate in CSM program development and improvement activitiesFacilitate customer account changes, product set up and billing research/correctionsWork with Sales and other Learning & Development teams to facilitate customer training as neededWhat experience you need:2+ years of experience in a Customer Success, Account Management, or other Client-Facing roleBachelor's degree (or higher) required, or the equivalent years of industry experienceSelf-starting, high-energy go-getter who takes the initiative to own a problem/request and get things doneAbility to troubleshoot and solve business and basic technical problemsAbility to effectively manage daily client communications, including escalations and problem management situationsProven ability to interface and consult proficiently and professionally with production teams, technology, sales representatives and clients to provide the total solutionMust be able to work autonomously and collaborate as part of a teamDisplays passion for the customer experience and the desire to look for and uncover opportunities to improve customer satisfactionAbility to travel occasionally (up to 25% of the time)What could set you apart:Possesses strong analytic skills; process improvement and project management capabilities a plusExcellent verbal and written communication skills, including formal as well as informal client and internal presentationsExhibits confidence and is calm under pressureWe offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.Are you ready to power your possible?

Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!Primary Location: USA-St. Louis-ClaytonUSA-Missouri-RemoteFunction: Sales and Account ManagementSchedule: Full time