Customer Success ManagerRemarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.What You'll DoDrive value realizationLead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.Protect and grow ARRMonitor account health in Totango and Salesforce.
Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.Expand accountsIdentify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.Feed product insightTranslate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.Who You Are5+ years in B2B SaaS CS or Account ManagementYou've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.Systems-mindedComfortable in Salesforce and Totango (or similar CSPs).
You believe: if it isn't in the CRM, it didn't happen.Proactive by defaultYou don't wait for a customer to raise a flag. You intervene before problems become crises.Fluent across audiencesYou can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.Owner's mentalityYou treat your book of business like your own company — focused on high-impact work, not busy work.Compensation and BenefitsMedical, dental & vision (company-paid for employee coverage)STD & group life (company-paid), voluntary LTD401(k) with company match2 weeks PTO + 56 hrs sick in year 1Bonus potentialSeries A growth trajectoryPlease be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at .Remarcable is not associated with info-remarcable.com.
For information about applying for a position with Remarcable, please reference remarcable.com.